Aqua Safe Water Filters Australia

Aqua Safe Water Filters Australia

Aqua Safe - Water Filters and Filtration Systems
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Aqua Safe Water Filters Australia Phone Number

Shipments and Returns of Damaged/Faulty or Incorrect Goods

Orders within Australia


Ordered goods are normally dispatched within 24 business hours after receipt of order and/or payment via Couriers Please or Fastway. Shipments can also be dispatched via Australia Post if specifically requested.


Most goods should be delivered within 1-2 days of dispatch with regional areas being delivered within 7 days of dispatch or approximately 8-10 days from order. Please contact us if your goods have not turned up within this time frame.


A signature is normally required when the goods are delivered however they can be left at the front door of the premises if no one is available upon request.


There is no additional cost for any of these shipping methods and all goods can be tracked online.


Goods are dispatched at our risk unless we advise you otherwise at time of order or dispatch. Please advise us within 2 business days of arrival if the goods are damaged, faulty or not as ordered. Once advised we will dispatch the required items and arrange for return at our cost of the damaged, faulty or incorrect goods.


International Orders


We accept international orders however payment can only be made via a direct deposit transaction. Credit cards and Paypal are restricted for international orders.


Free Express Delivery / 24 Hour Shipping


All orders are shipped from our warehouse within 24 business hours of payment with most being shipped the same day.

Express overnight shipping is available on most products provided the order is received before 11am Monday to Thursday and is within Express delivery zones. Customers relying on this service should contact us for confirmation prior to order placement.

Our streamline system receives and processes the order then sends it straight to our warehouse for packing and shipping. Automatic courier pickups from our dock daily ensure efficient and fast delivery.

If for some rare occasion there is a delay we will notify you of the expected time of arrival and reason and then keep you updated until your order arrives.

Aqua Safe is proud to provide free delivery on most products to anywhere in Australia (excluding remote locations) for orders over $55.00.

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