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At Aqua Safe we stand by our products. Because we design, manufacture, assemble and build our products we stand behind them, using only high quality materials and genuine parts. Most of our filtration equipment and parts are certified and US made enabling us to offer an unrivalled 10 Year warranty on our water filter systems. This 10 year warranty was introduced in 2004, years before anyone else in the water filtration industry.
We offer a 30 day 100% satisfaction guarantee on our all of our water filtration systems and components. Try our systems for yourself and see why so many households, hospitals, companies and Government departments use and trust our water filtration equipment very day. If for any reason our equipment has not lived up to your expectations within 30 days we will refund the purchase price excluding shipping costs. Buy with confidence knowing that we stand behind the products we sell.
Aqua Safe is proud to provide free delivery to anywhere in Australia for orders over $55.00. Deliveries are sent either by Australia Post or by Courier depending on where you live. All online orders are fast tracked through our warehouse for quick dispatch.
All orders are supported by our safe delivery promise, which means that we guarantee the safe and intact arrival of your order whether it was sent by courier or by mail. If for some reason your parcel arrives damaged, broken or missing pieces simply call us and we will arrange to have it returned and a new one on its way to you in no time.
All orders are shipped from our warehouse within 24 hours of payment with most being shipped the same day. Our streamline system receives and processes the order then sends it straight to our warehouse for packing and shipping. Automatic courier pickups from our dock daily ensure efficient and fast delivery. If for some rare occasion there is a delay we will notify you of the expected time of arrival and reason and then keep you updated until your order arrives.
At Aqua Safe we provide the highest quality at the lowest price. If you happen to find a cheaper price on an identical stocked item or service, show us and we will refund the difference plus 10% just for bringing it to our attention.
This guarantee excludes distributor, wholesale and contract pricing or package deals, stock liquidations and commercial quantities. We must also be notified within 7 days of purchase and take into account shipping or delivery costs and exchange rate conversions.
All our systems and components are NSF certified, meet or exceed Australian standards or have been exhaustively tested for at least 2 years before being included in our range. Some of our more complex systems are bench tested prior to dispatch to ensure they comply with specifications. We are also continually testing, re-designing and improving our range of water filtration equipment. We stock all standard as well as non-standard filter sizes and types.
At Aqua Safe we have a fixed price installation cost on your water filtration system no matter where you live in Australia. Depending upon the type of system e.g., Twin under bench, reverse osmosis etc. there is a fixed price installation option available at time of check out if you or anytime after if you choose it. This way you know exactly what it is going to cost you for the complete system fully installed. Alternatively all our systems come with a step by step easy to read full colour DIY booklet as well as all the parts and fittings required for connection and a FREECALL 1800 number for self installation.
We have the largest service network available, covering all parts of Australia to service both commercial and residential needs. We have long standing relationships and partnerships with many agents that are only a phone call away when needed. Alternatively any equipment can be returned to us for service or warranty replacement.
All of our standard residential and commercial water filtration equipment contain World standard NSF certified filters. We only use NSF Certified filters because it guarantee’s a level of performance from the water filter. Without this NSF testing of the actual filters, manufacturers and distributors can make any claim they like with regards to the performance of their water filters.
The John Guest Group has a long established reputation as a world leading manufacturer of push-in fittings, tube and other fluid control products. A reputation built on producing consistently high quality products with an ongoing commitment to value engineering and product development. This commitment to quality and reliability keeps them ahead of all the manufacturers who now copy their range of fittings and tube. Reliability is something you only see 2 or 3 years after your initial purchase. Aqua Safe has only ever used genuine John Guest fittings on our systems and equipment, yet another reason why we can offer a 10 year warranty. We also stock one of the largest ranges of John Guest fittings in the country consisting of hundreds of different fitting types and sizes.
Aqua Safe was one of the first water filtration companies in Australia to offer their customers a free call 1800 number. Something we have maintained for many years enabling customers to contact us from anywhere in the country at no cost. Whether it be a simple question, to place an order or to get some technical advice we are available 8:30am to 5pm Monday to Friday AEST. We have a customer service team that will answer almost any questions. A sales team that will help with any orders or replacement filters, And a maintenance team of technicians and engineers that will guide you step by step through an install and filter change or assist in a custom build filtration system for you needs. From small residential systems to large commercial installations we can provide the equipment required.
We have a free cartridge reminder service so that you don’t need too or worry about when your filter is due. If you choose to be part of our free reminder service we will contact you prior to your due date and arrange the filters to be sent to you, or we can even come change them for you. It’s easy, free and up to you. We simply set how often, what type of system and where you live and the reminder service does the rest. Simple, Convenient and Free.
All of our systems either meet or exceed Australian Standards. Our systems and components go through many different tests and standards assessment before being put onto shop shelves. We make sure our systems do what they say they do, and remove what they say they remove. We test everything and every part of everything we sell to ensure only the best possible system at the best possible price with the best possible warranty.